Deposit & Bookings Policy
Bookings for DINNER and SUNDAY LUNCH require a £10 per person deposit to secure the booking. Children are included in the party numbers. All numbers must be confirmed and deposits paid at the time of booking.
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Special Events – In the case of Special Events e.g. Theme Night meals, catering for parties and wakes, we reserve the right to retain the deposit if less than 7 days’ notice to cancel is given. If no notice is given, you will be charged for the full price of the catering as booked.
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Christmas Meal bookings (1st – 31st December) – We reserve the right to request payment at the time of booking or before the 7 day minimum payment deadline, unless otherwise agreed.
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Deposit Payment - Payment in pounds sterling can be paid via credit card, debit card, or in cash. For all information regarding invoices please contact us on 01945 861750 during trading hours, or email us at goodtimes@elmsportsman.co.uk
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Deposit Redemption – Deposits can either be deducted from the bill at the end of your meal (easiest), or refunded directly back onto the debit or credit card with which the original deposit was made. We can only refund deposits in cash if the original deposit was made in cash. We can only refund your deposit once your full party is seated for the meal.
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Cancellations and Amendments – For cancellations we must receive 24 hours’ notice (unless it is a special event, see above) or you will forfeit any deposit paid. After a deposit is paid, should your party subsequently reduce in size we reserve the right to keep deposit values up to the original number of guests and it will be at our discretion in relation to full deposits being refunded, or to deposits being transferred to a later booking in the case of postponement.
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Table Allocations – Please note that we cannot guarantee any specific table requests in the restaurant. We will endeavour to honour any requests made by the customer. We reserve the right to change the table a booking is allocated to, up until the time of seating. If guest numbers change subsequent to your original provisional booking, we reserve the right to relocate your group to a more suitable dining area for your revised group size.
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No-Show Policy – We will hold a booking for 20 minutes past the original time of booking to allow for unforeseen circumstances resulting in lateness. During this period we may attempt to contact you on any given contact details to ascertain whether you still require the table and to ensure there has not been a mistake with the date or time of the booking. After the 20 minute time slot has elapsed we reserve the right to give the table away to another customer or cancel the reservation. We respectfully request that you inform the restaurant if you anticipate arriving late, or if you no longer require the reservation. As stated above, if a deposit has been paid to secure the table and you do not show within the 20 minute time slot, or attempt to contact the restaurant to inform us you are running late, we reserve the right to retain the full deposit.
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Customer Care – Any queries regarding your meal, service, or payment must be brought to our attention at the earliest opportunity, and in any case, prior to your departure from the restaurant. Should there be any matter you wish us to investigate subsequent to your departure, including any potential billing errors, these should be brought to our attention within 4 days.
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Vouchers – If you have been given a gift voucher for the Sportsman, this may be redeemed against any purchase at any time we are trading. Please note, we are unable to give cash as change.